How can I Talk to a Real Person at ITA Airways?

If you are planning a trip and want to book a flight ticket with ITA Airways, or your tickets are already booked, and you require assistance. In both situations, the ITA Airways customer service team is available to assist the travelers. Travelers can reach ITA customer service before, during, or after a trip regarding any service-related queries. The steps required to talk to a real person via phone are as follows:

  • Visit the official website of ITA Airways.

  • Look for the Support option and select it.

  • Click on Customer Center from the drop-down menu.

  • Scroll down, and you will see ITA Airways phone number 877-793-1717 or 1 (802) 731-7070 / 800 936090 / +39 06 85960020.

  • Dial the number and follow the IVR commands.

  • Press the key to speak to an agent.

  • Wait on hold according to the estimated time.

  • After that, an agent will connect with you.

  • Seek assistance from them by explaining your query.


Is there any other way to contact ITA Airways?


Yes, there are a lot of other ways to contact ITA Airways customer service agents, such as Email, contact/ feedback form, social media, etc. Travelers who don't want to face a long hold time of call can choose any of these methods and reach the customer service agents. The ways and steps have been described in the following pointers:


  • Contact via Email: ITA Airways advises its travelers to contact them via Email if they have a complaint, request, suggestion, or need special assistance. There are various Email addresses available on the website for different categories of queries/problems. Write an Email at specialassistance@ita-airways.com to request special assistance and at complaintsUS@ita-airways.com to report about a complaint. It might take up to 2 to 3 business days to get a response via Email. 

  • Contact via social media: ITA Airways has a massive presence on various social media platforms. They are available to be contacted on Facebook, Twitter, Instagram, and LinkedIn. Travelers can write a text message using any of these social media platforms and send it to the ITA Airways customer service team. The agents will revert as soon as they receive your message. The link to open these platforms is available at the bottom of the official website of ITA Airways.


What are the services offered over the phone at ITA Airways?


Almost all the customer service assistance is offered over the phone at ITA Airways. Travelers can reach the customer service agents and ask for assistance regarding any of the following services mentioned in the following pointers:

  • Flight and other service booking.

  • Changing or canceling any service.

  • For refund and compensation requests.

  • To report lost and found.

  • Baggage fees, policy, and allowance.

  • Pet policy, fees, and guidelines.

  • To book special assistance.

  • Unaccompanied minor.

  • Seat selection and upgrade.

  • Cargo shipping charges and booking.

  • Feedback, complaints, suggestions, etc.


Does ITA Airways provide 24-hour call service?


Yes, ITA Airways provides 24-hour customer service via phone call. In most of the country, the call facility is available 24/7, but there are a few countries/ places where there are specific customer service hours. You can check the list of the country along with the phone numbers and working hours on the Customer Center page of ITA Airways.


Can I chat with a live person at ITA Airways?


Unfortunately, ITA Airways doesn't provide live chat services on its website. Travelers who are looking to get assisted over chat can look for other contact methods similar to live chat, such as chatting on social media. ITA Airways is available on various social media platforms, and travelers can use these platforms to chat with the ITA Airways customer service team. However, the estimated response time is within 24 hours, but it totally depends on the availability of the agents.

Location: United States

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